Legal
Terms of Service
These Terms govern your access to and use of OrgLens, the Salesforce metadata documentation and deployment platform operated by Klokk Nettablering. By creating an account, starting a trial, or using the service, you agree to these Terms.
1. Parties & definitions
"OrgLens", "we", "us" and "our" refer to Klokk Nettablering, the controller and operator of the OrgLens service (the "Service"). "You", "Customer" and "your" refer to the individual or legal entity that has accepted these Terms. "Customer Data" means all data, metadata, descriptions, and content you submit to or generate within the Service, including Salesforce metadata scanned through the OrgLens managed package. "Documentation" means the published guides, help articles, and API references we make available.
These Terms, together with our Privacy Policy, our Trust & Security overview, any Data Processing Addendum, and any order form or plan you select, constitute the entire agreement between you and us regarding the Service.
2. Accounts & eligibility
To use the Service you must register for an account and provide accurate, current information. You are responsible for safeguarding your credentials, for all activity that occurs under your account, and for ensuring that everyone you authorise to access your organisation's workspace complies with these Terms. You must be at least 18 years old and have the authority to bind the entity you represent. The Service is a business tool and is not intended for personal, family, or household use.
You must promptly notify us of any unauthorised use of your account or any other breach of security at security@orglens.app. We may suspend access where we reasonably believe an account has been compromised or is being used in violation of these Terms.
3. Subscriptions, trials & payment
OrgLens is offered as a free trial and as paid plans, including the one-time Audit Pack, the recurring Growth plan (billed monthly or annually), and the Enterprise plan. Plan inclusions, seat limits, and scan allowances are described on our pricing page and within the application.
Paid plans are billed in advance through our payment processor, Stripe. Recurring subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. Fees are stated exclusive of taxes; you are responsible for any applicable VAT, sales, use, or withholding taxes, except for taxes based on our net income. Where we are required to collect EU VAT under the One-Stop-Shop (OSS/MOSS) scheme, the applicable rate will be shown at checkout based on your billing location and any valid VAT identification number you provide.
Except where required by law or expressly stated, fees are non-refundable. The one-time Audit Pack is a single completed deliverable and is non-refundable once the audit export has been generated. You may cancel a recurring subscription at any time; cancellation takes effect at the end of the current billing period and you retain access until then. Failed payments may result in suspension after a reasonable grace and notice period.
4. Licence & acceptable use
Subject to these Terms and your payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term. You agree not to, and not to permit any third party to:
- reverse engineer, decompile, or attempt to derive source code from the Service, except as permitted by mandatory law;
- resell, sublicense, or provide the Service to third parties as a service bureau;
- upload malware, attempt to gain unauthorised access, or probe, scan, or test the vulnerability of any system without our prior written consent;
- use the Service to store or transmit content that is unlawful, infringing, or that you do not have the right to process;
- circumvent usage limits, rate limits, or access controls; or
- use the Service to build a competing product.
We may throttle or suspend activity that threatens the integrity, security, or performance of the Service or other customers.
5. Customer data & Salesforce metadata
As between you and us, you own all Customer Data. You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide and improve the Service, including to generate AI-assisted field and class descriptions and risk findings. We process Customer Data as your processor in accordance with our Privacy Policy and Data Processing Addendum.
You are responsible for the lawfulness of the data you connect, including ensuring you have the necessary rights and consents to scan your Salesforce organisation's metadata and any field values surfaced for documentation. You can export your audit reports and documentation at any time, and you may request deletion of Customer Data as described in our Privacy Policy. We employ tenant isolation enforced at the database layer (row-level security) so that one customer's data is never accessible to another.
6. Availability & support
We aim to keep the Service available and will publish material incidents on our status page. The Service may be temporarily unavailable for planned maintenance, for which we will give reasonable notice where practicable, or for emergency maintenance. Enterprise plans may include a separate service-level agreement; absent such an agreement, the Service is provided on a commercially reasonable-efforts basis. Standard support is provided by email; response targets vary by plan.
7. Intellectual property
The Service, including its software, design, trademarks, and Documentation, is owned by us and our licensors and is protected by intellectual-property laws. Except for the limited licence granted above, no rights are transferred to you. If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use that feedback to improve the Service without obligation to you.
We respect the intellectual-property rights of others and respond to valid notices of alleged infringement in accordance with our DMCA & Copyright Policy.
8. Warranties & disclaimers
We warrant that we will provide the Service with reasonable skill and care. Except for that express warranty, and to the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated descriptions and risk findings are advisory; you remain responsible for reviewing and approving any content before it is deployed to your Salesforce production environment.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms. Our aggregate liability arising out of or related to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including for fraud, gross negligence, or death or personal injury caused by negligence.
10. Term & termination
These Terms apply from the date you first accept them until your account is terminated. You may terminate by cancelling your subscription and ceasing use of the Service. We may suspend or terminate your access for material breach that is not cured within thirty (30) days of notice, or immediately for unlawful use or where required by law. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period and then delete it in accordance with our retention practices. Sections that by their nature should survive termination (including 5, 7, 8, 9, and 11) will survive.
11. Governing law & disputes
These Terms are governed by the laws of Norway, without regard to conflict-of-laws principles, and the courts of Norway will have jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If you are a consumer resident in the EU/EEA, you may also benefit from mandatory protections of the law of your country of residence; nothing here deprives you of those rights.
12. Changes & contact
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by email or an in-app notice, before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to legal@orglens.app, or by post to Klokk Nettablering, attention: Legal, Norway.