3,700 hours saved annually on Salesforce documentation
- Salesforce Energy and Utilities Cloud
- 58,200 custom fields across 290 objects
- 6 Salesforce admins, 3 developers
- Monthly change management cycle
Vektr Energy's Salesforce org had been in production since 2014. With six admins maintaining a 58,200-field environment and monthly change management releases, documentation had become a bottleneck. The org's documentation standard required help text on every field before deployment — a policy that was routinely bypassed under deadline pressure, resulting in a growing backlog of undocumented fields that accumulated at roughly 200 per release cycle.
By early 2025, the org had 14,800 undocumented fields. The compliance team had flagged the backlog in an internal audit. More concerning: the monthly change process was consuming an estimated 310 admin hours per cycle in documentation work — time the team estimated was 40% of total admin capacity. New feature development was being delayed by documentation burden.
“We were spending 40% of admin capacity on documentation. Not because we valued documentation — because it was the thing blocking releases. OrgLens made it disappear as a constraint. We cleared 14,800 fields in three weeks and now it takes maybe 15 minutes per release.”
Vektr deployed OrgLens in May 2025, starting with the 14,800-field backlog. Three admins split the backlog into object-based batches and cleared it in 21 days — under the 3-week window the compliance team had set. Average throughput was 700 fields reviewed and approved per admin per day; the highest single-day throughput was 1,200 fields by one admin working on a set of highly similar utility infrastructure objects where the model's drafts were consistently accurate.
After clearing the backlog, Vektr embedded OrgLens into their Salesforce DX pipeline. Every change set must pass an OrgLens documentation gate before it can be promoted from UAT to production. The gate calls the OrgLens API, checks coverage on fields in the change set, and fails the build if any field lacks an approved description. The gate adds approximately 45 seconds to a deploy.
The documentation workflow for new fields is now: developer creates field in sandbox → OrgLens generates draft description automatically via webhook → admin reviews and approves (median 6 seconds) → field is approved for the change set. The entire documentation cycle per new field takes less than 10 minutes of admin time, down from an average of 25 minutes under the previous manual process.
After 11 months in production, Vektr's internal time-tracking audit calculated 3,700 hours of admin documentation time displaced by OrgLens. Field coverage is maintained at 96% — the highest it has ever been. Zero undocumented fields have been deployed to production since the pipeline gate went live in June 2025.
The Salesforce team cites OrgLens as the change that converted documentation from a deployment bottleneck into a non-event. New feature development velocity increased by an estimated 15% as admin capacity was redirected from documentation to configuration and automation work.
“The pipeline gate was the real unlock. It's not that OrgLens made documentation easier — it made it automatic. A developer creates a field; OrgLens drafts the description; an admin approves in six seconds; the gate passes. Nobody thinks about it anymore.”